勛圖窪蹋厙

Prior Authorization Information

Prior Authorization Information

What is a prior authorization?

勛圖窪蹋厙 members have access to all covered benefits that are medically necessary health care services. Some of these services need to be reviewed before the service is provided to make sure the service is appropriate and medically necessary. This review is called prior authorization, and is made by doctors, nurses and other health care professionals.

If a prior authorization request cannot be approved based on medical necessity, you will receive a letter with the reason why the prior authorization request was not approved. This is called a denial. You can ask 勛圖窪蹋厙 to review the denial again. This is called an appeal.

Questions?

Our hours of operation are
8 a.m. 5 p.m.

Call Us:
Local: 713.295.6704
Toll-Free 1.855.315.5386

Please contact us if you have questions or need assistance:

Hours
Monday Friday (excluding State-approved holidays),
8:00 a.m. to 5:00 p.m.

Phone
Local: 713.295.6704
Toll-Free 1.855.315.5386

TDD Number for Hearing Impaired
7-1-1

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Healthcare providers are responsible for submitting prior authorization requests.泭These can be submitted by phone, fax or online.泭Your doctor can also get more information by visiting 勛圖窪蹋厙s .

The timeframes for responding to prior authorization requests are listed below.

Physical Health Services, Supplies, Equipment, Behavioral Health Services, Clinician Administered Drugs (CAD)

Type of Request

Turnaround Time

Urgent

Within 1 business day from the receipt of a request

Routine

Within 3 business days from the receipt of a request

Inpatient

Within 1 business day from the receipt of a request

Pharmacy

Type of Request

Turnaround Time

Urgent, Routine

Within 24 hours from the receipt of a request

勛圖窪蹋厙 will deny a claim if your provider does not obtain an authorization before providing services to you.泭 You will not be billed for payments for such services, unless services are not a benefit or as specified in your benefit plan.

Except for emergency services, post-stabilization services, and services provided to you during an approved inpatient admission, all services from an out-of-network provider must be prior authorized. Claims for services from out-of-network providers that are not approved before the service is given will be denied. You may receive a bill from the provider for those services.

Why Choose 勛圖窪蹋厙?

As a local nonprofit health plan, 勛圖窪蹋厙 gives you plenty of reasons to join our 勛圖窪蹋厙. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 勛圖窪蹋厙 is always working life forward for you and your family.

勛圖窪蹋厙 is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.

Cecily
Member of 勛圖窪蹋厙

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